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FAQ

What is the difference between Kancart and mobile template skin?

Kancart not only help you install a skin, but also do the integration, publication, data synchronized and data analysis. According to statistics, compared with a set of templates, Kancart system can make your sales increase 2%. If you just installed a skin, all functions will be fixed in accordance with the style of the skin, and the skin can not help you optimize all types of mobile phone screen. Kancart optimize interactive mobile user interface, so mobile users will get a better user experience. Kancart also help you automatically update. Don't worry skin not adaptive to your system after you upgrade from iOS6 to iOS7. You can also add custom function like: generating two-dimensional code, adding your store map, social network sharing, and other special features. In addition, Kancart provide 13 sets of various styles of templates for you to choose, you can also customize the template colors as you like.

How to charge, and what is the difference between Premium Plan and Free Plan?

For details, please check our price list.

What payment methods do you support?

We support PayPal and ZOOZ payment at present. ZOOZ supports credit card and First Data,Authorize.net,Wirecard,Stripe,Paymill,Be2Bill,PayPal,WorldPay。
How do I use ZOOZ for payment?
You can configure ZOOZ payment for your site by the following steps:
1. Register directly in Kancart backstage management;
2. ZOOZ will send an email to you to fill out your information;
3. ZOOZ need to review your information, after about a week you can use your ZOOZ account to make collections;
4. You can withdraw cash to PayPal and domestic bank account.
Supported Payment Types: Visa, MasterCard, American Express, Discover, Dinners Club, PayPal, Dwolla, Klarna, Kiwi, ELV, Supported Payment Processors, First Data, Authorize.net*, Wirecard*, Stripe*, Paymill, Be2Bill, WorldPay-coming soon.
Above these payment types, if you have an account in any one of the three payment types marked by *(Authorize.net, Wirecard, Stripe), they will charge a fee for each transaction, ZOOZ will also charge $0.15 for each transaction. For other payment types, after you register ZOOZ account, ZOOZ will evaluate a rate and send you an email according to your country, industry, the scope of a single transaction amount and monthly deal flow.
About single transaction amount and monthly deal flow: the single transaction amount is up to $1,000, and the monthly deal flow is up to $10,000.
About ZOOZ withdrawing deposit: one can withdraw deposit in 14 days. One can apply to withdraw once every week and the minimum withdrawal amount is $100. One can withdraw to Payoneer debit card or directly transfer accounts through Payoneer into mainland China bank account. Every charge includes $9.95 and 1% total amount and the highest charge is up to $19.95.
About security issues: ZOOZ is a commonly used payment platform, and actually it makes collections through gateways like authorize.net\PayPal. These platforms are mainstreams and quite famous so that security is guaranteed.

How many languages do you provide?

English, German, French, Spanish, Italian, Japanese, Korean, Portuguese, Simplified Chinese, Traditional Chinese and Estonian are avaliable at present.
We can also provide language pack for you to translate.

Why I uploaded a plugin, but it says can not find plugin?

You may upload the plugin to the wrong directory, make sure you have uploaded the plugin to your current site's root directory. Typically, if there is a public_html folder, you can upload plugin into it.

Why it will firstly show my own PC site when accessing my mobile site?

We use script to do the redirection, for some shoppingcart, the script have to parse the page code to find the product id.

Is your server equivalent to a VPS or Shared space? Do we have a FTP access?

We offer a cloud service but does not provide FTP access currently.
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